Entry Points to the Send Items feature

Set the Menu Page to 'Send to Others' Mode

Selecting the Items to Send to Recipients

How to Add Recipients & Select Recipient Preferences

Adding Recipient Note

Checkout Page & Customizations

Order Status Overview

Where To View Your Send Items Orders

Expand the Sidebar Menu (if collapsed)

Navigate to Kits & Items

Click on the SEND ITEMS button to initiate the process.

You will then be routed to this pop-up page, where you will be asked to select a shop or create a new shop using our available templates.

Please note that this entry point is only applicable for those who already have a created Shop on their account.

Expand the Sidebar Menu (if collapsed)

Navigate to Shops

From the My Shops dashboard, click the Live Shop you wish to use for your Send Items.

You will then be routed to the specific Shops dashboard.

Click on the Send Items button on your screen's right side.

You will then be routed to your Shop's menu page.

From the menu page, you will find a pop-up page at the top. Make sure to select the SEND ITEMS TO OTHERS mode before selecting an item.

Select a specific country (e.g., the United States, India, or the Philippines) to send items to recipients in that country only

From your current menu page, select the item(s) you wish to send to your recipients that are located in that region and click the ADD TO BAG button.

To continue adding items for recipients in another country, click the country flag icon at the top of the menu. Then select the country where your other recipient(s) are located.

Once you have finished adding items to your cart, click on the Bag Icon at the top right corner or simply click on the VIEW BAG button on the pop-up page to begin the checkout process.

You'll be prompted to the My Bag page, where you'll see the list of the items you have chosen from various international menus.

At the bottom, you will find the NAME YOUR ITEMS (OPTIONAL) field where you can name your Send Items order for easy reference. If left blank, it will default to the order number.

Click NEXT to continue.

Select "Global" to send the same items to recipients anywhere in the world

All recipients, including those in the US, will receive the same global items

Note: For locker items (pre-purchased swag) shipping internationally from US, a $100 fulfillment fee applies (does not apply to on-demand items). The fee may also vary based on package size and weight.

Recipients in the specific country will receive only items from their country's menu

Recipients outside that country will receive items from the global menu

Note: Country-specific items take priority over global items for recipients in that country. For example, if you select both Global and US items, US recipients will only receive the US items, while recipients outside the US will receive the global items.

If you are adding new recipients to your order, click on the INPUT RECIPIENTS button.

Enter the necessary shipping information of your recipient(s).

Please ensure all required information is complete for each recipient before adding the next as the system will not allow you to move on if any information is missing.

You can also delete or update recipient details during this process.

Once you are done adding all recipients, click on the SAVE button.

Tick the check box next to each contact you'd like to include in your order.

If your selected contact has missing information, such as the name, phone number, or address, the system will ask you to provide these details after clicking the NEXT button.

Add the missing recipient details and click SAVE to proceed.
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Once your selected contact already has the necessary shipping details you may click NEXT to proceed.

You can add recipients and select their preferences all at once by uploading a .xlsx spreadsheet file. To get started, click "UPLOAD SHEET" and then "Download Template." The template will include data related to the order. After filling out the template, be sure to save all changes. Close the file, then upload it and click "SUBMIT."

When you download the .xlsx template, the file name will include the order number.

Each country with selected items will have its own tab. Please complete the recipient information in the corresponding tab.

Fill out columns A through J with recipient information. Note that a phone number is required for recipients outside the U.S. to ensure successful delivery.

Swag Items: Choose the preference for each item from the dropdown list. Some swag items do not have size or color options, so simply select the default item in the dropdown list in those cases. Leave the 'Restrictions' column blank, as it is not applicable.

Snacks & Non-Swag Items: Select the default option from the dropdown list.

International Dietary Restrictions: Generally, restrictions are not applicable for international snack stashes. However, if the option is available, you'll need to type in any dietary restrictions (e.g., gluten-free, vegan, keto, paleo, kosher, nut-free, sustainable, halal, dairy-free, no sugar added).

US Dietary Restrictions: For US recipients, you can select applicable restrictions for stashes from the dropdown list.

If you choose to add recipients manually or from your contacts, you'll be prompted to select recipient preferences on the next page, such as color and sizing (if applicable) for each recipient.

If you added a recipient that is not located in the country you have set up for the gift, the system will automatically remove the recipient and display an error message: "recipient falls outside of the countries you have set up the gift for and haven't been added."

For any apparel items, please make sure that you check the size guide to ensure accurate size selections.
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You may also need to provide dietary restrictions for snack items.

For items that only have one variant, just click on the NEXT button to proceed.

If you do not have their sizes or preferences yet, you may click on "SKIP, I'LL ADD LATER" to skip adding for all recipients.

To complete uploading the preferences after the order is placed, you may follow the instructions in this article ✨"How to Upload Recipient Preference in A Surprise Kit in Your Live Order"

A personalized note will be included with your package to let recipients know who sent it.

Specify the sender name you’d like to appear in the "From" field.

Add a custom message for your recipient.

**Disclaimer:** Some items may be shipped separately and not all partners will include custom note.

Click 'NEXT' to continue.

If you wish to add customizations to your box at an additional cost per recipient, you can select the available options. If you do not wish to add customizations, click 'NEXT' to proceed to the next steps.

Choose or add your preferred payment method from the options provided.

Click CONTINUE to proceed.

Add the BILLING COUNTRY and BILLING ZIP CODE.

Click CONTINUE to proceed.

On the order summary, click "PAY NOW."

Congratulations! Your order has been created!

You will then see this confirmation page for your order. On this same page, you will have the option to download the order summary and review the payment breakdown.

If you haven't uploaded your logo assets, instructions on how to send them will show up on the confirmation page.

Click DONE to close out this page.

All recipient orders begin here, and the status will initially show as PROCESSING. This process typically takes a few minutes.

Orders with inventory-related issues (for pre-purchased swag) are moved here. You may need to restock if necessary.

Successfully processed orders are moved to this tab, showing the recipient's email address, a green "Sent" status, and the process date next to it.

You will be routed to this page, where you will find the created Send Items Kits. Just simply click on the tile if you want to check your order.