If you need to remove recipients from your Stadium Kit order, this guide walks you through each step clearly and efficiently. Whether you’re managing a large group order or updating your list before fulfillment, you can easily delete recipients who haven’t yet redeemed their kits.
This article is optimized to help you find quick and accurate answers on how to manage your kit recipients, whether you're looking to remove a recipient from a Stadium Kit order, delete an unredeemed kit recipient, or update a live kit order in just a few clicks.
⚠️ Important Note:
You can only remove recipients who have not yet redeemed their kits. If a recipient has already redeemed their kit, you will not be able to remove them from the order.
Here's a step-by-step guide on how to delete recipients from a live kit order
Accessing the Kit's Order
Navigate to the Kits & Items Page
Expand the Sidebar Menu (if collapsed)
Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
(If the menu is already expanded, you can skip this step.)
Navigate to Kits & Items
In the sidebar menu, locate and click on "Kits & Items" to access your kits and send items page.
Select Live Kit
On the Kits & Sent Items page, click the LIVE kit you want to check.
Filter Kits by Owner (For Company Workspace Users)
If you have permission to access and manage shared kits, you can use the OWNED BY filter to view kits created by other users in your company Workspace.
Here's a step-by-step guide for the complete steps: 👉How to Filter Kits by Owner (For Company Workspace Users)
Access Sent Gifts and View Specific Order
Click on the SENT GIFTS tab.
Locate the specific order where you want to remove recipients and click VIEW ORDER.
Removing the Recipient
Select Recipients to Remove
For Redeemable Gift Order, click on the NOT REDEEMED option to display the list of recipients who have not yet redeemed their kits.
If you are removing recipients from a Surprise Gift Order, click on the INCOMPLETE tab instead.
Tick the checkbox next to the email address of the recipient(s) you want to remove. You can select multiple recipients if applicable.
Afterward, click on the REMOVE SELECTED button.
Redeemable Gift Order
Surprise Gift Order
Remove All Recipients Option
To remove all recipients who have not yet redeemed their kits, click REMOVE ALL instead of selecting individual recipients.
Confirm Removal
A confirmation pop-up window will appear. Click YES, REMOVE to proceed.
Completion Message
Once the process is complete, a confirmation message will be displayed, indicating that the recipient(s) have been successfully removed from the order
The list of recipients under "NOT REDEEMED" will also be updated
For more information on adding new recipients to your existing order, please refer to the article ✨How to add more recipients to your live Kits order
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