If you need to correct an order or purchased the wrong item, review the cancellation window and return policy to find out what options are available.
⚠️ Can I Change Items After Placing an Order?
Stadium generally cannot process exchanges for on-demand items or items shipped directly from vendors after an order is placed. Depending on your order's status and the item purchased, you may be able to cancel the order and place a new one instead.
Review the following conditions before requesting a change.
⏰ Can I Cancel an Order to Correct a Mistake?
You can cancel most orders within 1 hour of placing them, provided they are still eligible for cancellation. Once an order has been fulfilled or leaves the warehouse, it cannot be canceled or refunded.
To cancel an eligible order, follow the steps in 👉How to Cancel an Order.
After cancellation, you can redeem again or place a new order as needed.
🎁 Can I Return or Exchange Swag Items?
Stadium generally does not accept returns or exchanges. However, an exception may apply if your sender pre-purchased swag that is still in the Stadium warehouse and has not shipped.
Eligible items: Pre-purchased swag that remains in the warehouse.
Restocking fee: A $13 restocking fee applies.
How to check eligibility: Contact Stadium Customer Support to confirm whether your item qualifies for a return.
Returns or exchanges are not guaranteed, and eligibility depends on the applicable policy.
💳 Can I Get a Refund for Digital Items?
No. Certain digital products, including virtual gift cards and experience vouchers, cannot be refunded or exchanged once delivered digitally.
Review your order carefully before completing a purchase of these items.
🛒 What If I Accidentally Placed an Individual Order Instead of Redeeming a Gift?
If you accidentally placed an individual order when you intended to redeem a gift, cancel the order within 1 hour of placing it, provided it is still eligible for cancellation.
Follow the instructions in 👉How to Cancel an Order, then redeem your gift again.
⚠️Important: Orders that have been fulfilled or have left the warehouse cannot be canceled or refunded.
💬 How Do I Contact Stadium Customer Support?
If you need help changing, canceling, or returning an order, contact Stadium Customer Support through one of the following channels:
Email: [email protected]
Phone: +1 (888) 646-6883
Phone support hours: Monday through Friday, 9 a.m. to 5 p.m. Eastern Time (ET).
Live chat: Use the chat option in the lower-left corner of the Stadium website.
Have your order details ready when contacting support so the team can review your request.
For complete details about eligibility and restrictions, read the article
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨[email protected]
Explore Stadium's Premium Features: Try it free for 30 days, then upgrade to a paid Stadium Pass. 💰View pricing or 🗓️ request a demo with our account specialist.