Manage every aspect of your automation Thank You Messages in one place. Use your order's Thank You Message Settings to control recipient prompts, manage email notifications, and view or download submitted messages.
This article includes the following topics:
☰ Step-by-Step Guide on How to Manage and Download Thank You Messages for Your Automated Orders
🎥Demo Video on How to Manage and Download Thank You Messages in Your Stadium Gift Orders :
📍Access Your Automation
Navigate to the Automated Gifting Page
Expand the Sidebar Menu (if collapsed)
Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
(If the menu is already expanded, you can skip this step.)
Navigate to the Automated Gifting Page
In the sidebar menu, locate and click on "Automations" to go to your automated gifting page.
Select the Automation You Want to Edit
Locate the automation you want to update.
Click on it to open the Automation Dashboard.
🔍Filter Automations by Owner (For Company Workspace Users)
If you have permission to access and manage Automated Gifting, you can use the OWNED BY filter to view Automations created by other users in your Company Workspace.
For a complete guide, follow the steps in this article: 👉 How to Filter Automations by Owner
Select Your Order
Scroll down to find the specific order number you wish to check.
Click on the order number to go to the order details page.
Open 'Thank You Message' Settings
In the upper right-hand corner, click the three dots and then select Thank You Message Settings.
Proceed to Managing Thank You Messages Recipient Prompt ￬
Proceed to Managing Thank You Message Email Notifications ￬
Proceed to View and Download Thank You Messages ￬
💬 Managing Thank You Messages Recipient Prompt
Enable Thank You Messages Recipient Prompt
By default, the Thank You Message prompt is automatically disabled for recipients after order creation.
On the settings page, check the Show thank you message prompt to recipients box to enable the prompt.
Confirmation
Once done, a confirmation message will show, and the settings will be updated.
Disable Thank You Messages Recipient Prompt
Repeat the steps in the "Access Your Shop Order" section to go to your Thank You Message Settings.
On the Settings page, uncheck the box labeled:
“Show thank you message prompt to recipients” to disable the prompt.Once done, a confirmation message will show, and the settings will be updated
Proceed to Managing Thank You Message Email Notifications ￬
Proceed to View and Download Thank You Messages ￬
📧Managing Thank You Message Email Notifications
Disable Thank You Message Email Notifications
By default, the Thank You Message Email Notifications are automatically enabled after order creation.
On the Settings page, uncheck the box labeled:
“Receive email notifications for thank you messages” to disable the notifications.
Confirmation
Once done, a confirmation message will show, and the settings will be updated
Enable Thank You Message Email Notifications
Repeat the steps in the "Access Your Shop Order" section to go to your Thank You Message Settings.
On the settings page, check the box labeled:
“Receive email notifications for thank you messages”Once done, a confirmation message will show, and the settings will be updated.
Proceed to Managing Thank You Messages Recipient Prompt ↑
Proceed to View and Download Thank You Messages ￬
📥View and Download Thank You Messages
View Thank You Messages
There are two ways to access the Thank You Messages in your Shop order.
Option 1: Open via Message Icon
On the order details page, click on the message icon
Option 2: Open via 'Thank you message' Settings
In the upper right-hand corner, click the three dots and then select Thank You Message Settings.
On the Settings page, click on the View Messages option found in the right corner.
Filter Orders
In the FILTER BY box, click the drop-down arrow to show the orders with Thank You Messages.
Select the order you’d like to view.
Download Thank You Messages
On the Thank You Messages page, scroll through the messages from your recipients.
To download the messages, click on the DOWNLOAD button.
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