Effortlessly manage your Kits and Send Items Thank You Messages with our easy-to-follow guide. Learn how to access your kits, download heartfelt Thank You messages, and manage your Thank You Messages Settings to streamline your experience.
This article includes the following topics:
☰ Step-by-Step Guide on How to Manage and Download Thank You Messages for Your Kits Gift Orders
Demo Video on How to Manage and Download Thank You Messages in Your Stadium Gift Orders
☰ Access Your Kits Order
Navigate to the Kits & Items Page
Expand the Sidebar Menu (if collapsed)
Click on the left-facing arrow ( ˂ ) at the top-left corner of the sidebar to expand the navigation menu.
(If the menu is already expanded, you can skip this step.)
Navigate to Kits & Items
In the sidebar menu, locate and click on "Kits" to access your kits and send items page.
Select Live Kit
On the Kits & Sent Items page, click the LIVE kit you want to check.
🔍Filter Kits by Owner (For Company Workspace Users)
If you have permission to access and manage shared kits, you can use the OWNED BY filter to view kits created by other users in your company Workspace.
Here's a step-by-step guide for the complete steps: 👉How to Filter Kits by Owner (For Company Workspace Users)
Navigate to Sent Gifts and Select the Order
You’ll be directed to the Kits Dashboard.
Go to "SENT GIFTS" to locate all orders that have been sent using this kit.
Find the kit order you created and click on "VIEW ORDER."
Open 'Thank You Message' Settings
In the upper right-hand corner, click the three dots and then select Thank You Message Settings.
Proceed to Managing Thank You Messages Recipient Prompt ￬
Proceed to Managing Thank You Message Email Notifications ￬
Proceed to View and Download Thank You Messages ￬
Managing Thank You Messages Recipient Prompt
Enable Thank You Messages Recipient Prompt
By default, the Thank You Message prompt is automatically disabled for recipients after order creation.
On the settings page, check the Show thank you message prompt to recipients box to enable the prompt.
Confirmation
Once done, a confirmation message will show, and the settings will be updated.
Disable Thank You Messages Recipient Prompt
Repeat the steps in the "Access Your Shop Order" section to go to your Thank You Message Settings.
On the Settings page, uncheck the box labeled:
“Show thank you message prompt to recipients” to disable the prompt.Once done, a confirmation message will show, and the settings will be updated
Proceed to Managing Thank You Message Email Notifications ￬
Proceed to View and Download Thank You Messages ￬
Managing Thank You Message Email Notifications
Disable Thank You Message Email Notifications
By default, the Thank You Message Email Notifications are automatically enabled after order creation.
On the Settings page, uncheck the box labeled:
“Receive email notifications for thank you messages” to disable the notifications.
Confirmation
Once done, a confirmation message will show, and the settings will be updated
Enable Thank You Message Email Notifications
Repeat the steps in the "Access Your Shop Order" section to go to your Thank You Message Settings.
On the settings page, check the box labeled:
“Receive email notifications for thank you messages”Once done, a confirmation message will show, and the settings will be updated.
Proceed to Managing Thank You Messages Recipient Prompt ↑
Proceed to View and Download Thank You Messages ￬
View and Download Thank You Messages
View Thank You Messages
There are two ways to access the Thank You Messages in your Shop order.
Option 1: Open via Message Icon
On the order details page, click on the message icon
Option 2: Open via 'Thank you message' Settings
In the upper right-hand corner, click the three dots and then select Thank You Message Settings.
On the Settings page, click on the View Messages option found in the right corner.
Filter Orders
In the FILTER BY box, click the drop-down arrow to show the orders with Thank You Messages.
Select the order you’d like to view.
Download Thank You Messages
On the Thank You Messages page, scroll through the messages from your recipients.
To download the messages, click on the DOWNLOAD button.
Try premium features free for 30 days! After your trial, upgrade to a paid Stadium Pass to continue enjoying premium access.
Visit our Pricing Page to explore the details of each Stadium Pass and choose the one that best suits your needs.
Any questions? We're here to help!
Ask us anything via CHAT / FILL OUT OUR CONTACT US FORM:
or
Request a demo with our account specialist here.