Review Peace of Mind Protection (POMP) eligibility, reporting deadlines, and claim requirements to understand how to request support for a protected Stadium gift order.
🧘🏻♀️ What is Peace of Mind Protection (POMP)?
Peace of Mind Protection (POMP) is an optional service that customers can add to eligible Stadium gift orders during checkout. It provides additional support if certain issues occur after an order is delivered.
If Stadium approves a reported issue, eligible credits may be added to your Stadium account for future purchases.
⚠️ Important Note:
POMP is not insurance. Stadium reviews each request and determines whether it qualifies for protection.
🛡️ What Does Peace of Mind Protection Cover?
Peace of Mind Protection may cover the following eligible issues:
📦 Lost packages
📦 Missing items
💥 Damaged items
👕 Incorrect swag sizes
Coverage is subject to Stadium's review and approval.
❓ Frequently Asked Questions
🗓️ How long do I have to report an issue?
You must report an issue within the applicable timeframe, measured from the order's delivery date.
Issue | Reporting deadline |
Lost packages or damaged items | Within 7 days of delivery |
Missing items or incorrect swag sizes | Within 15 days of delivery |
Submit your request within the relevant deadline so Stadium can review your issue under POMP.
📩 How do I report an issue under POMP?
To report a problem with an order protected by Peace of Mind Protection, contact Stadium Support through the website chatbot or email [email protected].
Include the following information to help the team review your request:
Email address associated with your Stadium account or order
Order number
Description of the issue
Supporting photos, if applicable, such as:
Photos of the damaged item or packaging
Photos of the items received
Sizing measurements for apparel-related issues
Make sure you submit your request within the applicable reporting deadline.
⏳ What happens after I report an issue?
After you report an issue, Stadium reviews the information you provide to determine whether your request qualifies under Peace of Mind Protection.
If your request is approved, eligible credits will be added to your Stadium account for future use.
❓ Common Questions About POMP
🔁 Can I use Peace of Mind Protection more than once?
There is no limit to how many times you can use Peace of Mind Protection, provided you purchase POMP for each eligible order.
POMP cannot be transferred to another order. Each order must have its own protection purchased during checkout.
🛒 Can I purchase Peace of Mind Protection after checkout?
No. Peace of Mind Protection must be selected during checkout and cannot be added after an order has been placed.
💵 Is Peace of Mind Protection refundable?
No. Peace of Mind Protection is non-refundable.
If your request is approved, any eligible credits issued will remain available in your Stadium account for future use.
💬 How Do I Contact Stadium Support About POMP?
For help with Peace of Mind Protection, contact Stadium Support by email at [email protected] or through the website chatbot.
When requesting assistance, include your order number and a description of the issue so the team can help you.
Need more help? Contact us via CHAT / SEND AN EMAIL TO ✨[email protected]
Explore Stadium's Premium Features: Try it free for 30 days, then upgrade to a paid Stadium Pass. 💰View pricing or 🗓️ request a demo with our account specialist